Terms of Service & Privacy Policy

Privacy Policy

TuCena ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have — including with respect to SMS/text messaging communications.

1. Information We Collect

When you place an order or interact with TuCena, we may collect:

  • Contact information (name, email address, phone number, delivery address)

  • Order details (items ordered, order history, delivery preferences)

  • Payment information (processed securely through our payment provider; we do not store full payment card details)

  • Communication preferences, including consent to receive SMS notifications

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Send order confirmations, status updates, and delivery tracking information

  • Respond to customer service inquiries

  • Improve our products and services

  • Comply with legal obligations

3. SMS/Text Messaging Communications

If you provide your phone number and consent at checkout, TuCena will send you transactional text messages related to your order, including:

  • Order confirmations

  • Preparation and delivery status updates

  • Tracking links so you can follow your order

Message frequency varies based on your order activity (typically 1–3 messages per order).

Message and data rates may apply.

Consent: By providing your phone number at checkout, you consent to receive order-related SMS messages from TuCena. Consent to receive text messages is not a condition of purchase.

Opt-out: You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance.

No sharing for marketing purposes: We do not sell, rent, or share your mobile phone number with third parties for their own marketing or promotional purposes. Your phone number is used solely to send you information related to your TuCena order.

No marketing texts (unless separately opted in): This program is limited to transactional order updates. We will not send you marketing or promotional text messages under this consent unless you separately opt in to receive them.

4. How We Share Information

We may share your information with:

  • Service providers who help us operate our business (e.g., payment processors, delivery partners, SMS/communications providers)

  • Legal authorities, if required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.

6. Your Choices

You may:

  • Opt out of SMS communications at any time (reply STOP)

  • Request access to, correction of, or deletion of your personal information

  • Contact us with any privacy questions or requests

7. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

hello@primachefs.com

Terms & Conditions

Welcome to TuCena. By accessing our website, placing an order, or providing your phone number to receive text messages, you agree to the following Terms and Conditions.

1. Acceptance of Terms

By using tucena.com, placing an order, or opting in to SMS communications, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our website or services.

2. Orders

  • All orders are subject to availability and acceptance by TuCena.

  • Prices, menu items, and delivery availability are subject to change without notice.

  • You are responsible for providing accurate order, delivery, and contact information.

3. SMS/Text Messaging Terms

By providing your phone number and opting in, you agree to receive transactional text messages from TuCena related to your order, including order confirmations, delivery status updates, and tracking links.

  • Consent: Consent to receive SMS messages is obtained at checkout or during a phone order and is not a condition of purchase.

  • Message frequency: Varies based on order activity (typically 1–3 messages per order).

  • Message and data rates may apply.

  • Opt-out: You may opt out at any time by replying STOP to any message. Reply HELP for assistance or contact us at [Insert contact email].

  • Carriers are not liable for delayed or undelivered messages.

  • Supported carriers may vary; TuCena is not liable for messages that are not received due to carrier limitations.

4. Payment

  • Payment is due at the time of order unless otherwise stated.

  • We use a third-party payment processor; TuCena does not store full payment card information.

5. Delivery

  • Delivery times are estimates and not guaranteed.

  • TuCena is not responsible for delays caused by factors outside our control (e.g., weather, traffic, incorrect address information).

6. Cancellations and Refunds

  • [Insert your cancellation window and refund policy — e.g., "Orders may be cancelled up to X hours before scheduled delivery for a full refund."]

7. Limitation of Liability

TuCena is not liable for any indirect, incidental, or consequential damages arising from use of our website, services, or SMS communications, to the fullest extent permitted by law.

8. Changes to These Terms

We may update these Terms and Conditions from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

9. Contact Us

Questions about these Terms and Conditions can be sent to:

hello@primachefs.com